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    Kaplan CM310/ Kaplan CM310 Quiz 2 New (2015)

    Question 1. Question : Which of the following statements BEST describe an aggressive family?

    Snide comments are an acceptable form of communication.

    If someone has a concern, don’t respond to it.

    Strong feelings are seen as normal and are allowed.

    Have an audience present when you engage someone.

    Deal with people directly.

    Question 2. Question : Which of the following statements is NOT a commonly-held negative view of conflict?

    harmony is normal and conflict is abnormal

    disagreements are the same thing as conflicts

    if someone is rigid in conflicts they may have too little power

    conflict should never be escalated

    a good conflict is a nice conflict

    0 of 2


    Question 3. Question : The following statement by Justin about a conflict with his sister Shannon is an example of which of the conflict metaphors below? “The next time she says something about my lifestyle I’m likely to blow longer and louder than a Mt. St. Helen’s eruption.”

    conflict is a trial

    conflict is an act of nature

    conflict is a balancing act

    conflict is warlike and violent

    conflict is like a dance

    Question 4. Question : Which of the communication cultures below is generally characterized by norms that favor competition, low or non-expressiveness, and communication used for concrete purposes?

    feminine communication culture

    Asian communication culture

    masculine communication culture

    Native American culture

    both a and c


    Question 5. Question : Which of the following terms reflect the two fundamental aspects of conflict regarding conflict as communication behaviors and perceptions of those behaviors?

    social learning theory

    the Lens Model of conflict

    attribution theory

    collectivist theory

    transformative theory

    2 of 2


    Question 6. Question : Since gender studies have found that women tend to compromise more than men in conflict situations, the book suggests that women try to utilize which communication behavior most often?




    even more compromise

    a wide range of communication behaviors

    Points Received: 2 of 2


    Question 7. Question : According to Wilmot and Hocker, which type of family is characterized by walking away from conflicts, never raising your voices, not telling anyone if there is a struggle, and keeping strong feelings to yourself?

    collaborative family

    permissive family

    aggressive family

    avoidant family

    passive family

    Question 8. Question : Which of the following metaphors would your authors consider “transformative?”

    Conflict is a balancing act

    Conflict is a trial

    Conflict is war

    Conflict is a dance

    Conflict is a struggle

    Question 9. Question : Which of the following is generally true about research regarding gender differences in conflict?

    Adolescent girls tend to be more aggressive than adolescent boys.

    Men and women generally handle conflict in similar ways.

    Women tend to take more control of conversations than men to lead it in the direction they want.

    Women are more likely to avoid a conflict than men.

    Men tend to engage in the “listening” role more than women.

    Question 10. Question : Which of the following terms reflects the notion that individuals learn male and female communication behaviors through observation of and communication with same-sex groups?

    social learning theory

    the Lens Model of conflict

    attribution theory

    collectivist theory

    transformative theory

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